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Customer Service for Big Girls Bras

We're here to help. You can reach us by phone, email, or facebook. To check the status of an order, to change your email subscription, password, etc., login to your account and select the appropriate link.

Viewing Your Shopping Cart

If you are not viewing your shopping cart page, but you've made all of your selections and wish to complete your order, click the "View Cart" link at the top of any page on our site and you will go to your shopping cart page. From there, click the "Pay" button for a secure checkout form to enter your billing and shipping information.

Using Coupon Codes

Our coupon codes are simple to use as long as you keep a couple things in mind. First, the payment system will only allow one coupon code per order and that code must match a code and all the conditions stored in the coupon database for that code in order to apply the discount.

For example, if you type a coupon code for a Bali discount, but your shopping cart only has Goddess bras in it, then that coupon will not work - you need to type in the code for the Goddess discount. If you try to combine coupons, by typing something like this: Bali, goddess, Aviana, FIRSTVIST - then the coupon system will reject all the codes since what you typed does not exactly match what is stored in the database.

Printed Catalogs and Pricing

We chose the internet as our method of communication and we publish all of our offerings on the internet at BiggerBras.com address. We do not print a catalog, but you can print any of our pages for reference. Prices are subject to change from time to time, so only the prices on the web site for any given day are valid. If you print a page that has a sale item and then later (the following month for example) decide to phone in your order, that price may no longer be valid. We try to always keep some items on sale and also make coupons available, but these too change over time.

Credit Card Charges and Back Orders

The credit card process is a two-step process. First, when you complete your oder form, your credit card company receives a request that you are authorizing a charge on your card. If the credit card company accepts the request, your authorization is processed, but the charge is not complete. The charge on your credit card only goes through when your item(s) is ready to ship to you. If more than one shipment is required to fill your order, your charge is split up and you will see this on your statement.

Check Cards

The authorization process is the same for check cards, but sometimes your bank will withold the funds that were authorized for three days or longer. The funds are still in your account until the actual charge goes through. You can contact your bank to verify the authorization or charge if you have questions about the process.

How Safe is the Order Form

BGB uses the secure server of our payment gateway to process your personal information including your credit card number. Once you are on the 'billing and shipping information' page - after clicking the "Pay" button of the shopping cart, you are on a secure page - all data is encrypted with 128-bit strong encryption before it is sent over the internet from your computer to the payment gateway. You can tell that you are on a secure page by locating the lock icon on the bottom right side of your browser window (Internet Explorer). Other web browsers such as Netscape should also display an icon to you that the page is secure. Once your card is authorized, the payment gateway redirects your browser to the "thank you" page and your transaction is complete.

Returning Items to BGB

We know that you like to try new things, but sizing is never consistent among manufacturers, so we offer an easy return and exchange process. Please read our return policy for detailed instructions. Only items purchased from BGB may be returned to BGB. If you purchased your bra or other item at a local store or another web site or catalog, please return it to the place from which it was purchased.

Using the Search Functions

The search functions appear on every page of our web site. If you know the style number for the item you want, simply type it in the search box and then click the search button. If that style number is listed on any page of our web site, it will appear in the search results.

If you are looking for a 38DDD bra that is also a minimizer and an underwire, then you would type the following into the search box and then click the search button: 38DDD AND minimizer AND underwire.

If you are looking for a chemise with lace but you would also like to see bustiers with lace, then you would type the following into the search box and then click the search button: chemise OR bustier AND lace.

The search function is a Verity Search collection of our web site and should understand most standard search terms. If you are looking for a multiple word phrase such as 3-section cup, then enclose the phrase in single quote marks like this: '3-section cup'.

The Search is not case sensitive if you use all uppercase letters or all lowercase letters. If you mix case, then the search becomes case sensitive. If for example, you type the word playtex all in lowercase, then the search will return all instances of "playtex, PLAYTEX, or Playtex". If you type Playtex, then the search will only return instances of "Playtex". (Quote marks added for emphasis).

With a little practice you'll soon be able to find exactly what you are looking for with only one or two searches.

Using the Search by Size Drop Down Boxes

To see all the styles that are currently available in your size, use the search by size drop down boxes. These are the easiest and quickest way for you to see with pictures all of the different styles in your size. We separate the bra sizes from the lingerie sizes to make it even easier for you to find what you need.

Do you have a bra or swimsuit question? Please call us directly at 1-954-484-2701.

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