Policies and Rates
Contact, Service, Information
Return: Customer Service
BiggerBras.com Phone Orders, Mail Orders, Fax Orders Instructions
BGB is an Internet based company. Our website serves as our catalog. You are more than welcome to print any page from our web site and use it as a reference for placing a phone order or mail order. Please note when printing, that only prices on the current website page are valid.
Placing a Phone Order
Still not convinced about online ordering? Then, use our order by phone. Just phone your order to us at 1-954-484-2701 (1-866-352-4494 tollfree US) Monday-Friday 8:00am to 4:00pm Eastern Time. If you are visiting our site after hours and would like us to call you the next day, just leave your name, phone number and a brief message that you would like to place an order on our voicemail and we will return your call.
Placing an Online Order
Placing a Mail Order
Placing an order with a Credit Card, Cashiers Check or Money Order through the mail is a lot slower than either phone orders or online orders, but if that is how you've always ordered things in the past, then it is fine with us. Just select mail/fax option at checkout, print out your confirmation page and mail it to us along with your payment at:BGB
3540 N.W. 56th Street, Suite 207
Ft. Lauderdale, FL 33309
Please Keep this in Mind when Placing a Mail Order
Many items in our closeout, clearance and Misc. section may sell out before your order form arrives in our office. If you see something in our Clearance section that you want, give us a call and we'll either take your order over the phone, or offer to hold the item (for a short time) until your order form arrives.
Pricing and Sets
BGB strives to offer its customers the best prices possible on the most items in our offering. We also offer special "sets of 2" or "sets of 3" on many items that save you shipping charges (Regular Mail U.S.) when ordered as a set. Some items may only be offered in sets depending on manufacturer purchasing requirements. Our sets in combination with one of our coupons have proven to be an extremely popular money saver, so please take advantage of these offerings when ordering.
Sale Pricing and Clearance Pricing
Items that are on sale are subject to frequent price changes. The price today may not be the price in 30 days or 6 months. We do not have a set schedule for when prices change, there are many factors involved for determining sale periods and coupon codes or discounts. So, if you see an item with a price that you like, it is better to order online or by phone on that day than to wait until after the sale period or after the coupon expires when the price returns to normal.
There was a time when every garment was custom made for a person. That time has long since passed. The manufacturing process today is based on projected forecasts, fabric availability, inventory depletion, property tax assessments, machinery die-casts for new styles and so on. Occasionally the forecasts are way too low and there is a "busy season" or a fabric or lace becomes unavailable for a long time and shortages occur. We are in constant contact with our manufacturers and for most of the time we will know (or can find out) if there is a shortage. When possible, we'll make a note on the ordering page for that style if there is going to be delay.
Other Availability Issues
Most of our manufacturers introduce new styles and also remove older styles from the offering throughout the year with most new styles arriving in either August to October or March to June. If there is a style that you've "worn for years" and love - chances are that someday it will no longer be available. The good news - if you tell us what you like about the style (for example: it's a soft cup bra with comfort shoulder straps and back support) then we can usually find you a newer style that will work for you. Just give us a call.
Page Caching and other Techno Babble
Some internet service providers and some web browsers "cache" pages (keep them in memory for faster access), so if you've waited a while since printing our pages or if you use a large internet service such as Earthlink, MSN or AOL, it is a good idea to re-check our web site when you decide to order to see if the item is still available and also click the "refresh" button to make sure that the page is current. Our answer to the page caching issue is to use dynamic code elements and expiration dates so that the service providers should access the most recent updates.
Thanks for visiting and shopping at Big Girls Bras.
Do you have a bra or swimsuit question? Please call us directly at 1-954-484-2701.