By Phone
Our main phone number for all phone orders, questions and requests is 1-954-484-2701 or toll-free in the U.S. at 1-866-352-4494. If you have a general question or request (such as a catalog request) please see our Help and Frequently Asked Questions section before calling - most general information is published in that section. Our phone is answered Monday-Friday from 8:00am to 4:00pm Eastern Time, but please keep in mind that several times throughout the day, we may be assisting other customers on the phone, processing orders, and so on and may not be able to take your call right away. If you reach our voice mail please leave your name, phone number and the nature of your call and we will return your call.
By Email
Our customer service email address is: custsvc@biggerbras.com, please feel free to email us your question, we answer email on a regular basis.
When sending email, choose a very specific subject - there is so much SPAM that fills up our email box, that without a good subject line, we may not see your email.
Example subject lines THAT WILL draw our attention:
- BGB - Please Change my Order
- BGB - Please Cancel my Order
- BGB - Please Answer my Question About...
Your Email message needs to be as specific as possible. For example, if you are asking about the status of a backorder item, please include your name, your order ID, and the item that you are asking about. The same also applies for changing or cancelling an order - always include your name and order ID, your zip code will also help us to answer your question faster.
Do not send attachments with your Email. Computer Viruses are spread through SPAM with attachments, so we will not open or read email with attachments. Additionally, our anti-virus software will automatically delete messages containing computer viruses.
By Postal Mail
Our address is:
BGB
3540 N.W. 56th Street, Suite 207
Ft. Lauderdale, FL 33309
If you are placing an order through the mail, please mail it to our current Ft Lauderdale address, we accept mail orders from the U.S. and Canada only - all other International orders must be placed online or over the phone.
Manufacturers, Distributors, and Reps
If you are a manufacturer with distribution facilities in the United States or Canada and you also specialize in full figure or plus size intimates, we are interested in hearing from you. Please send your catalog (no line drawings please) along with your price sheet, payment methods and terms.
Items or product lines without photos will not be considered. Please mail your materials to our street address listed above. You may also phone us at the number listed to let us know that you've sent materials, introduce yourself, or to follow-up.
We require adequate availability, product descriptions including fabric content and construction/feature selling points along with a quality photo that can be scanned and used on the internet.
We do not buy in pre-packs and will not consider pre-packs unless they are completely geared to the full figure or plus size market. We will accept reasonable minimums per sku.
We currently attend the March and August New York Markets.
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Helpful Links
What Customers Say
Online Shopper
10-12-2011
I really appreciated the fact that you contacted me reminding me of an old credit I had and that I had lost track of. I still spent money but it was nice to have a $50 credit that I could also use.
Donatella
11-20-2010
Very nice selection. Very comfortable and excellent quality.
sjkstn04
11-15-2010
Easy to navigate site; products delivered promptly, and as expected. No complaints.
Kim
11-09-2010
Love this site because they understand "Big girls" also come in a size 32DD or 32F!
Lisa
11-01-2010
I have no problem with Big Girls Bras. They did a great job!
Happy Customer
10-23-2010
I have already recommended your website to my friends!
river
10-11-2010
It's so hard to go to stores, so for me this really works. This is the bra I have been weaing for many years. Now all I have to do is have it shipped when I need them every 4 months or so. so thanks for the easy shopping experience.
CoolestCat
09-12-2010
BGB has the best swimsuit & lingerie prices and selection in North America. I try on the bras that I want in a local store and purchase them online saving hundreds of dollars. Some people can afford those ritzy expensive boutiques, I'll stick to my BGB.
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