By Phone
Our main phone number for all phone orders, questions and requests is 1-908-359-4494 or toll-free in the U.S. at 1-866-352-4494. If you have a general question or request (such as a catalog request) please see our
Help and Frequently Asked Questions section before calling - most general information is published in that section. Our phone is answered Monday-Friday from 8:00am to 4:00pm Eastern Time, but please keep in mind that several times throughout the day, we may be assisting other customers on the phone, processing orders, and so on and may not be able to take your call right away. If you reach our voice mail please leave your name, phone number and the nature of your call and we will return your call.
By Email
Our customer service email address is:
custsvc@biggerbras.com, please feel free to email us your question, we answer email on a regular basis.
When sending email, choose a very specific subject - there is so much SPAM that fills up our email box, that without a good subject line, we may not see your email.
Example subject lines THAT WILL draw our attention:
BGB - Please Change my Order
BGB - Please Cancel my Order
BGB - Please Answer my Question About...
Your Email message needs to be as specific as possible. For example, if you are asking about the status of a backorder item, please include your name, your order ID, and the item that you are asking about. The same also applies for changing or cancelling an order - always include your name and order ID, your zip code will also help us to answer your question faster.
Do not send attachments with your Email. Computer Viruses are spread through SPAM with attachments, so we will not open or read email with attachments. Additionally, our anti-virus software will automatically delete messages containing computer viruses.
